General FAQ about our notepads

FAQ

How notepad looks like?
Hard cover in front and back, spiral on the edge and perforation on all pages. Good paper quality in offset printing and well thought-out content inside. Total size is letter.
How do you ship products?
All orders are prepared and packed in good cardboard within hours of payment. We are confident that you receive your order in good condition. Delivery time: usually takes 7-14 working day via Poczta Polska S.A., excluding weekends. If something goes wrong please send email to info (at) sketchonpaper.com
Do you ship outside of the UE?
We are shipping from Poland EU to most countries in the world, the available countries can be seen when filling the customer information in the store. Please contact us if you have shipping question. Please send info through our contact form or sending email to info (at) sketchonpaper.com
Can I make changes to my order?
If you'd like to request a change to an order, please contact us ASAP through our contact form or send email to info (at) sketchonpaper.com. Orders are processed throughout the business day. Once an item has gone into production, we can no longer make changes to it or cancel it.
What is your return policy?
If you are unhappy with your purchase for any reason, you may return the items postmarked within 30 calendar days of receipt for a refund, less the shipping charges. We will notify you via email when your return has been processed. Contact us at info (at) sketchonpaper.com
What are your shipping rates?
Our shipping rates vary. They are based on the weight of the shipment and the location of delivery. We display rates of mail shipping options once you have added items to your cart. Costs are displayed before the order is submitted for processing.
Payments
Payments can be made with PayPal. You can buy using your actual PayPal account or just pay by credit card through PayPal.
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